Refund Policy

Summary

You can cancel a FingerFrame AI subscription at any time to stop future renewals. Because hosted AI processing incurs immediate third-party costs, a cancellation does not automatically refund the current billing period. We review eligible refund requests fairly and always honour mandatory consumer rights.

Cancelling a Subscription

Use Settings → Billing → Cancel subscription while signed in. An active subscription normally changes to pending cancellation and remains available through the end of the paid billing period. No further renewal should be charged after cancellation is confirmed.

If the self-service control is unavailable, email support@fingerframeai.com from the account's address before the next renewal. Include the order number, but never send a full card number or password.

Refund Window and Eligibility

Submit a refund request within 14 calendar days of the charge. A full or partial refund may be approved when:

• the charge was duplicated or unauthorised, subject to identity and fraud checks;
• the purchased plan was materially different from its checkout description;
• a verified service defect prevented meaningful use and we could not resolve it within a reasonable time; or
• the request concerns the first subscription charge and little or none of the included hosted-model credits were consumed.

We may reduce or decline a discretionary refund when a substantial portion of the included credits or billing period has already been used, the request is outside the window, the account violated our Terms, or the charge is a normal renewal that was not cancelled before its renewal date. These limits do not affect rights that cannot legally be waived.

Renewals

Renewal payments are generally non-refundable once the new billing period begins. We will still investigate duplicate charges, billing errors, prolonged verified outages, and rights provided by applicable law. A reminder, receipt, or renewal date displayed by the payment provider does not replace your responsibility to cancel before renewal if you no longer want the plan.

Credits and Access After a Refund

If a refund is approved, credits granted by the refunded charge may be removed, including unused credits. Where credits have already been consumed, their delivered value may be deducted from a partial refund. A refund combined with cancellation may end paid access immediately; a cancellation without refund normally leaves access active until period end.

How to Request

Request through the Waffo customer portal when that option is available, or email support@fingerframeai.com with:

• the account email and order number;
• the charge date and amount;
• the reason for the request; and
• enough detail to reproduce a technical problem, without sending sensitive credentials or private media unless support specifically arranges a secure channel.

We aim to acknowledge requests within two business days. Waffo Pancake processes approved refunds to the original payment method. Banks and card networks typically take 5–10 business days after processing to display the funds, but timing can vary.

Chargebacks

Please contact us first so we can investigate. Filing a chargeback does not expand refund eligibility and may cause the payment provider to suspend the subscription while the dispute is reviewed. Nothing here prevents you from exercising lawful payment-dispute rights.

Contact

Operator: Evan Reed

Email: support@fingerframeai.com